Our mission

• Empower customers through our software and services by providing timely and effective Healthcare Information Technology training and implementation solutions.
• Lay the foundation for a successful and optimized medical practice leading to long-term success

Who makes up the Customer Success Team?

Greenway’s Customer Success Team consists of well-trained and qualified members experienced in RN, LVN, Practice Management, Certified Coding, Consulting, HIPAA compliance, project management and PMI certification. These individuals work together along with dedicated members of your organization to ensure the success of your Healthcare Information Technology implementation.

Greenway Success Plans

These implementation plans are tailored with your success in mind. You can choose the best option that best fits your organization. As you are choosing, keep in mind your success will be only as good as your investment in the implementation and training of your people.

Meaningful Use: This plan — which is backed by the Greenway Guarantee — will prepare your practice to fulfill the functionality and reporting criteria necessary to achieve EHR "Meaningful Use” incentive payments. The plan will provide an overview and detailed analyses of EHR and practice management workflows, as well as Greenway’s ONC-ATCB 2011/2012 Complete EHR certification level, which combined ensure successful capture of ARRA certified EHR adoption incentive funds.

CORE/PLUS: The CORE/PLUS plan offers basic functionality training allowing customers to independently utilize an array of resources including the eLearning tools, documentation and videos to prepare for your implementation. With CORE/PLUS, all project management hours are delivered remotely. The PLUS option gives you the opportunity to purchase additional training as you see fit for your organization.

PrimeSUITE® in the Cloud: The PrimeSUITE in the Cloud implementation plan is for those customers purchasing a web-based version of PrimeSUITE. Similar to the CORE/PLUS plan, the customer can independently utilize the eLearning tools, documentation and videos to prepare for your implementation.

Greenway Success Team

You will be assigned a team who will manage and work with you closely to ensure the success of your implementation. This team will consist of the following well-qualified resources:

• Implementation Manager
• Implementation Specialist
• Expert Trainers
• Solution Services Specialist
• Data Migration Engineer
• Field Engineer

Greenway Implementation Success Process

• Client Services Kickoff Event — Project Initiation to prepare for the implementation
• Workflow analysis / In Depth Analysis (IDA) of your Practice Management and Clinical Workflows
• Building of your software server specific to your practice
• Practice Management implementation, training & Go-live
• Clinical implementation, training & Go-live
• Solution Services
  • PrimePATIENT® Implementation
  • Pre-deployment build-out programs
  • Post-deployment Monitoring
    • EHR
    • Practice Management
    • Meaningful Use Monitoring

Greenway Distance Learning Success Options

• Customized remote training
• eLearning Solution
  • Online courses
  • Free Friday sessions
  • Videos
• Greenway University
  • Certified User classes for practice management and clinical participants at Greenway Corporate Headquarters

Greenway's Continued Focus on Customer Service

Greenway earned two "Best in KLAS” awards for PrimeSUITE, our integrated electronic health record (EHR) and practice management solution, in the annual 2010 Top 20 Best in KLAS Awards: Software & Professional Services report. For the fifth consecutive year, PrimeSUITE received the Best in KLAS award in the ambulatory EMR category for practices having between six and 25 physicians. Additionally, in the practice management category, PrimeSUITE received a Best in KLAS award for practices having between six and 25 physicians for the third consecutive year. These awards are based on information gathered by physicians, nurses and other healthcare professionals that utilize and rely on the technology on a day-to-day basis. Greenway's consistent recognition from KLAS for the past six years illustrates our commitment to product excellence and superior customer service. KLAS (http://www.klasresearch.com/) helps healthcare providers make informed technology decisions by offering accurate, honest and impartial vendor performance information.

Greenway takes KLAS recognitions extremely seriously and is proud of our accomplishments and awards. We believe so strongly in the KLAS process that we mirror our internal reviews for feedback about development, usability, workflow, functionality and peer-to-peer sharing after KLAS.

Each year since 2003, Greenway annually hosts a PrimeLEADER User Group Conference that includes specialty-specific user roundtables. The purpose is to allow Greenway users to meet in various formal and informal settings to discuss their experience, questions, ideas, solutions, requests and impressions. Greenway collects valuable feedback from users and industry leaders that help to shape our own innovation and user experience.

Clinical Desktop

 

 

 

 

 

 

 

NEED HELP DECIDING?

     Just as one medical practice is not right for every patient, the same holds true for the technology that serves it. We don’t believe in one-size-fits-all, off the shelf solutions. With the largest multi-brand EMR vendor network in the nation, Libertas works closely with each of our clients to catalog and leverage your existing technology and identify the right solutions to provide a maximum return on your EMR investment with minimal risk and disruption.

Go to our Latitude product page to sign up for this consulting service today.